Last updated: 20/02/24

Track Your Order

To track the status of your order, please visit our order tracking page here. If you have any questions regarding your order or need assistance, please feel free to contact us via email at hello@v3rsa.com.

Shipping Information

• We provide FREE delivery for all orders above £29.99 within the UK. For orders below this threshold, shipping costs will be calculated at checkout.
• All orders are processed and dispatched within 24-48 hours of being placed, excluding weekends and public holidays.
• Estimated shipping times commence from the date of dispatch and are approximate, not guaranteed.
• Once an order has been placed, changes or cancellations cannot be accommodated. However, if you have any concerns or queries regarding your order, please reach out to our Customer Support Team at hello@v3rsa.com or refer to our FAQs.

Courier Strikes

Please note that external factors such as courier strikes may affect our standard delivery timeframes. While we strive to ensure timely delivery, we appreciate your patience and understanding during such occurrences. In the event of delays, we will endeavour to keep you informed and apologise for any inconvenience caused.

🌎 Climate Neutral Shipping Methods

United Kingdom

• FREE Climate Neutral Shipping on orders over £30 (4-6 working days)
• Climate Neutral Shipping (4-6 working days)

International

• Please note that shipping times for international orders may vary depending on the destination country.
• International shipping rates will be calculated at checkout based on the destination and package weight.

Out of Stock

In the rare event that a product from your order is out of stock, we will promptly contact you to discuss suitable alternatives or issue a refund for the unavailable item.

Pre-Orders

If your order includes both in-stock and pre-ordered items, they will be shipped together once all products are available in stock.

Late or Lost Orders

We advise customers to ensure the accuracy of delivery information provided during checkout. V3RSA is not liable for missing parcels due to incorrect addresses or delivery instructions. Any discrepancies or issues with orders must be reported to us within 30 working days from the dispatch date.

Items Not Received but Tracking Shows Delivery

If tracking indicates delivery but you have not received your order, please contact the courier service for further assistance. We do not refund or replace items marked as delivered.

Order Cancellations

Orders may be canceled if flagged by our fraud prevention system or due to address verification issues. If your order is canceled and you believe it to be an error, please ensure payment details match billing information or consider using an alternative payment method.

Countries We Don’t Ship To

Unfortunately, we are unable to ship to certain countries due to logistical constraints or regulatory restrictions.

For any additional questions or concerns regarding shipping, please contact us at hello@v3rsa.com. We value your satisfaction and strive to provide efficient and reliable shipping services.